Shipping policy
SHIPPING POLICY
Standard shipping is handled by Canada Post (3 to 5 business days).
When selecting a no signature option, parcels may be left at your door or in a location deemed secure by the carrier. In such cases, we cannot be held responsible for any loss or theft.
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Standard without signature – 3–5 business days 20.00$
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Standard with signature – 3–5 business days 25.00$
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Standard without signature over 150.00$ – 3–5 business days FREE
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We offer worldwide shipping
SOME RESTRICTIONS APPLY
On all products that are heavyweight or oversize.
If this is the case, a Customer Service Representative will contact you to let you know of the shipping cost and will wait a confirmation from your part to ship the order.
SATISFACTION GUARANTEED
Customer Satisfaction is our #1 Priority. Our Customer Service Representatives are available Monday to Friday from 9AM to 5PM, to provide support with the ordering and delivery process. If you need support or having a routine issue after placing or receiving an order, please use the contact form available here to contact us. Usually, all inquiries are replied within 48 hrs. If we are unable to resolve a routine issue or provide complete satisfaction with your order, a replacement or refund will be provided. No refunds apply on any shipping cost.
Our goal is to create and maintain a long term relationship with our valued customers; by ensuring expectations are met!
Order Everywhere In Canada
We offer free shipping for qualifying orders over $150.00 in Québec, Ontario & New Brunswick. We have a flat rate shipping charge of $20.00 on orders under $150.00 and for orders outside of Québec, Ontario & New Brunswick. These rates apply only to orders with an address valid in Canada, according to Canada Post.
SOME RESTRICTIONS APPLY
On all products that are heavyweight or oversize.
If this is the case, a Customer Service Representative will contact you to let you know of the shipping cost and will wait a confirmation from your part to ship the order.
Kindly allow 6-10 working days for delivery via standard shipping methods. Applies only to orders delivered to a valid address within Canada via Standard Canada Parcel Post. If you require your order faster than standard shipping, we have other options for you at great shipping rates. Saddles and specific oversized items do not qualify for free shipping.
Flat Rate Saddle Shipping in Canada
We will ship our new saddle to you for ONLY $40 anywhere in Canada.
Order Everywhere in United States
We have a flat rate shipping charge of $25.00 on order in United States. These rates apply only to orders with an address valid in United States, according to USPS.
SOME RESTRICTIONS APPLY
On all products that are heavyweight or oversize.
If this is the case, a Customer Service Representative will contact you to let you know of the shipping cost and will wait a confirmation from your part to ship the order.
We do not ship health or liquid products to the United States. As a general rule, any item that is fed-to an animal is not likely to clear customs for delivery. A customer service representative will contact you if you have one of these products in your order.
Customer is responsible for any and all related taxes or import duties for shipping outside of Canada. United States orders are shipped directly from Drummondville, Quebec, Canada and are not subject to Canadian federal tax (GST). Please contact us for more information. Additional duties and taxes may apply to cross border orders.
FG Pro Shop Inc. is not responsible for damages or losses due to shipment outside of Canada or confiscation by your local custom’s agency.
International Orders
Regular shipping charges will apply to all orders shipped outside of Canada and United States. Prices on this website are listed in Canadian or US Dollars. Orders are processed on the date of shipping. Customer is responsible for any and all related taxes or import duties for shipping outside of Canada. International orders are shipped directly from Drummondville, Quebec, Canada and are not subject to Canadian federal tax (GST). Currently our online store will accept USA, and several European countries. For other international locations contact us. Shipping quote for international buyer will be calculated after purchase. We will contact you for accurate quote. A confirmation from your part by email or phone call will be needed to ship the order. Please contact us for more information. Additional duties and taxes may apply to cross border orders.
We do not ship liquid or health products oversea. As a general rule, any item that is fed-to an animal is not likely to clear customs for delivery. A customer’s service representative will contact you if you have one of these products in your order.
FG Pro Shop is not responsible for damages or losses due to shipment outside of Canada or confiscation by your local custom’s agency.
Damaged items
Be sure to inspect your shipment upon delivery. If your shipment has been damaged during shipment have your delivery person note this on the freight bill before you sign it. Any claims due to damage or loss during shipment must be made to the carrier.
Minimum Ordering Charges
The minimum ordering charge is $15.00.
Sales Tax
All items sold or ship in Canada, outside Quebec, we add 5 % for the Canada sales tax.(GST)
All items sold or ship in Quebec , we add 9.975% for the Quebec sales tax. (QST)
All items sold or shipped outside Canada, are not subject to Canadian federal tax (GST).
International Shipping
You will be responsible for paying for shipping costs to return your item. Shipping costs are nonrefundable. If you receive a refund, the cost of shipping will be deducted from your refund.
FG Pro Shop Inc. is not responsible for damages or losses due to shipment outside of Canada or confiscation by your local custom’s agency.
Back ordered Items
Due to varying shipping dates from suppliers, we are not always able to ship all product ordered at once. The items contains in an order can be shipped from different locations and can be delivered at different date.
Back orders are not going to be charged until the time of shipping. We will contact you if any product is not available at this time. A customer service representative will contact you by email to inform you of the delay and an agreement between representative and customer will be agreed.
If you have an item on backorder, you can substitute or cancel at any time. Your items placed on backorder will not be billed until the items are shipped.
CONTACT US
If you have any questions on how to return your item to us, please use the contact form available here or contact us at the following address and phone number.
FG PRO SHOP INC.
1465, Boulevard Lemire
Drummondville, QC, J2C 5A5
Canada
1-819-478-7557
web@fgproshop.com
Thank you for your business.
Please do not hesitate to contact us for your questions regarding your order or any of our products.
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