FREE SHIPPING

Free Standard Ground Shipping on order $200 and over in Canada.

SOME RESTRICTIONS APPLY

Equine Health Products

Free standard Ground shipping on order $200 and over in Canada do not apply for the EQUINE HEALTH products category and its sub-categories:

      •    Excel EQ
  •    Stemtech
  •    Omega Alpha
  •    Kevin Bacon
  •    Equine Revolution

Please see shipping rates for more details

SATISFACTION GUARANTEED

Customer Satisfaction is our #1 Priority. Our Customer Service Representatives are available Monday to Friday from 9AM to 5PM, to provide support with the ordering and delivery process. If you need support or having a routine issue after placing or receiving an order, please use the contact form available here to contact us. Usually, all inquiries are replied within 48 hrs. If we are unable to resolve a routine issue or provide complete satisfaction with your order, a replacement or refund will be provided.

Our goal is to create and maintain a long term relationship with our valued customers; by ensuring expectations are met!

FREE RETURNS

For a replacement or product return,  FG Shop Inc.will issue a prepaid return label. Simply have to print your prepaid Return Label and affix to your original package. You must cover or remove any original shipping information. If not, your package might be lost or rejected by the warehouse.

Returns and exchanges are free when you use our prepaid return shipping label and apply only for orders shipped in Canada.

RETURN POLICY

REFUND OR EXCHANGE

FG PRO SHOP INC. guarantees that the merchandise you purchase is of high quality and free from defects. If you are not entirely satisfied with your purchase, we're here to help.

Returns

You have 14 calendar days to return an item from the date you received it.

A full refund or exchange on all regular priced items if they are returned in their original condition, with original tags, within fourteen (14) calendar days of receipt

or

A credit note or exchange will be issued for all items on sale or discounted, returned in their original condition, with original tags, within fourteen (14) calendar days of receipt.

To be eligible for a return, your item must be unused and in the same condition that you received it.

Your item must be in the original packaging and the sale tag.

Your item needs to have the receipt or proof of purchase.

Notwithstanding the above, all undergarments are final sale; no refund, exchange or credit note will be issued for undergarments.

Returns Originally Shipped Free of Charge

If an item is returned for a refund, and it was originally sent to you with free shipping, FG Shop Inc. may deduct the cost of standard shipping from the refunded amount, unless we are responsible for the reason of the return (product is defective or does not correspond to your order (color, size).

Incomplete Returns / Missing Tags

When returned items do not have their original tags, FG Shop Inc. may deduct $10.00 from the amount refunded or credited in order to cover the costs of re-packaging, or may add a $10 charge to the price of the product being exchanged.

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.

Shipment / Order Error

In the event the items received do not correspond to your original order (product is defective or wrong color, size) or a product replacement, FG Shop Inc. will issue a prepaid return label to reship the item to FG Shop Inc.

SHIPPING RATES

We have a flat rate shipping charge of $10 on order under $100.00 and $20 on order from $100.00 to $200.00 in Canada.

Kindly allow 6-10 working days for delivery via standard shipping methods. Applies only to orders delivered to a valid address within Canada via Standard Canada Parcel Post. If you require your order faster than standard shipping, we have other options for you at great shipping rates. Saddles and specific oversized items are not qualify for free shipping.

Flat Rate Saddle Shipping in Canada

We will ship our new saddle to you for ONLY $40 anywhere in Canada.

International Orders

Regular shipping charges will apply to all orders shipped outside of Canada . Prices on this website are listed in Canadian or US Dollars. Orders are processed on the date of shipping. Customer is responsible for any and all related taxes or import duties for shipping outside of Canada. International orders are shipped directly from Drummondville, Quebec, Canada and are not subject to Canadian federal tax (GST). Currently our online store will accept USA, and several European countries. For other international locations contact us. Shipping quote for international buyer will be calculated after purchase. We will contact you for accurate quote. Please call us for more information. Additional duties and taxes may apply to cross border orders.

Prices may change without notice

Be sure to inspect your shipment upon delivery. If your shipment has been damaged during shipment have your delivery person note this on the freight bill before you sign it. Any claims due to damage or loss during shipment must be made to the carrier.

Minimum Ordering Charges

The minimum ordering charge is $ 15.00.

Sales Tax

All items sold or ship in Canada , we add 5 % for the Canada sales tax.(GST)

All items sold or ship in Quebec , we add 9.975% for the Quebec sales tax. (QST)

All items sold or ship outside of Canada are not subject to Canadian federal tax (GST).

Shipping

You will be responsible for paying for shipping costs to return your item. Shipping costs are non­refundable. If you receive a refund, the cost of  shipping will be deducted from your refund.

Back ordered Items

Due to varying shipping dates from suppliers, we are not always able to ship all product ordered at once. The items contains in an order can be shipped from different locations and can be delivered at different date.

Back orders are not going to be charged until the time of shipping. We will contact you if any product are not available at this time.

CONTACT US

If you have any questions on how to return your item to us, please use the contact form available here or contact us at the following address and phone number.

FG PROS SHOP INC.

1465 Boulevard Lemire

Drummondville, QC, J2C5A5

Canada

1-819-478-7557

web@fgproshop.com

Thank you for your business.

Please do not hesitate to contact us for your questions regarding your order or any of our products.